It was about 2 years + I did not enter Singapore. However, the hotel check in was an un-pleasant experience.
I admit I was early when I arrive; about 1pm. There was no room available & asked me to come back later. However, the front desk lady arranged for check in procedure & informed the room no.
I back to hotel about 2.15pm since check in time is 2pm. The front desk lady promised check on room availability but missing in action after communicated. After 15 minutes without any information; I check with another front desk guy. The reply was needed another 15 minutes as the room still under cleaning AND he told me that check in time is 2pm. I was mad since it was 2.30pm, what was him talking about check in time is 2pm. He felt “pai seh” but still need to wait for another 15 minutes. After 20 minutes, I went there again, the guy immediately pass over the “card key” & upgraded me to deluxe room.
This is proof to me again, this world need to fight for our own right. Else, we will sit there for nothing.
My bags only deliver after I called the front desk; after 20 minutes without any bags deliver to my room. The hotel is considered as 4 or 5 stars hotel but the services were really bad when I check in.
However, the room I had (after scolding) was big & nice; which I am not able to deny.
I admit I was early when I arrive; about 1pm. There was no room available & asked me to come back later. However, the front desk lady arranged for check in procedure & informed the room no.
I back to hotel about 2.15pm since check in time is 2pm. The front desk lady promised check on room availability but missing in action after communicated. After 15 minutes without any information; I check with another front desk guy. The reply was needed another 15 minutes as the room still under cleaning AND he told me that check in time is 2pm. I was mad since it was 2.30pm, what was him talking about check in time is 2pm. He felt “pai seh” but still need to wait for another 15 minutes. After 20 minutes, I went there again, the guy immediately pass over the “card key” & upgraded me to deluxe room.
This is proof to me again, this world need to fight for our own right. Else, we will sit there for nothing.
My bags only deliver after I called the front desk; after 20 minutes without any bags deliver to my room. The hotel is considered as 4 or 5 stars hotel but the services were really bad when I check in.
However, the room I had (after scolding) was big & nice; which I am not able to deny.
